cancellation and refund

This policy applies to paid one-to-one consultations booked on the consultation page. Physical products featured on the site are sold by third-party retailers and are covered by their own policies — see Shipping and Exchange.

• More than 48 hours before the slot: full refund, or free rescheduling to any available slot.
• Between 24 and 48 hours before: one free reschedule, or a 50% refund.
• Less than 24 hours before, or no-show: no refund, as the slot cannot be reallocated.

To cancel or reschedule, reply to your booking confirmation email or write to malagoesgreen@gmail.com with your booking reference. The time of your email is taken as the time of the request.

If a session has to be cancelled or moved from our side, you will be offered an alternative slot or a full refund, whichever you prefer. If a call cannot go ahead because of a technical failure on our end, it will be rescheduled at no cost.

Approved refunds are initiated within 3 working days of approval and are returned to the original payment method through Razorpay. Depending on your bank or card issuer, the amount usually appears within 5 to 10 working days. Payment gateway fees on international card transactions may not be recoverable and will be deducted where the gateway does not return them.

If money is debited but you do not receive a confirmation email, or you are charged twice, write to malagoesgreen@gmail.com with the transaction reference. Verified failed or duplicate payments are refunded in full.

A consultation that has been delivered is not refundable, as it is a completed service. The free guides, recipes and tools on the site carry no charge and so no refund applies to them.

If you are unhappy with a session, tell us within 7 days at malagoesgreen@gmail.com. Every complaint is acknowledged within 48 hours and resolved within 30 days, in line with the Consumer Protection (E-Commerce) Rules, 2020.